What to do if my delivery is late?

We take every care to ensure your order is delivered to you promptly however we may sometimes run into difficulties.

Ordinary delivery is 1 to 2 days after payment (No deliveries Sunday) Saturday delivery available at extra cost. If it is past your expected delivery date please email us delivery@jarvisonline.eu for help. If it is still within your expected delivery date, please wait before emailing us.

Please email administration admin@jarvisonline.eu

There were damaged items on my delivery?

Please email administration admin@jarvisonline.eu

I have had a free delivery, will it show on my delivery note?

A free delivery will not show on your delivery note. Please login to your account and go to where you will be able to see if you have been charged for your delivery.

I used an eVoucher discount code but its not showing on my delivery note, have I been overcharged?

The delivery note may not show the eVoucher discount, but you can confirm that you have been charged correctly by logging into your jarvis online account. The order value shown is the actual amount charged to your debit/credit card Paypal or Google Checkout Account.

I have had some money refunded to my account but can't see it on my bank statement?

We make refunds immediately. However it can sometimes take longer for the refund to show in your account. If you paid through PayPal the refund will return to PayPal and you will need to draw it down to your account from Paypal. If you have not had the money credited after 7 working days then please email us accounts@jarvisonline.eu for help.

What do I do if I am not happy with the quality of a product?

We are sorry that you are unhappy with the quality of your product.
If you have received a product that has been damaged in transit or is not as you expected please contact administration admin@jarvisonline.eu

Can I return items?

If you are not happy with an item you have bought or would like to return it please emails us returns@jarvisonline.eu

I haven’t received my delivery note

Please contact jarvis online administration admin@jarvisonline.eu and we will arrange for a copy of your delivery for you. If you want to check the amount and content of your order you can do this by logging in to your jarvis online account.

I have missed my delivery

If you were out when we attempted delivery a card should have been posted through your letter box. Please contact the Courier or Royal Mail to arrange re-delivery or to collect from your nearest depot.

I've cancelled my order by accident!

email sales@jarvisonline.eu for help, as soon as possible.

How do I choose the Day or Time of my delivery?

Deliveries are despatched on a 48hr service to arrive next day or the day after. If you would prefer to choose the date of your delivery please contact us to arrange. Saturday and Timed deliveries are available at extra cost sales@jarvisonline.eu

How much does delivery cost?

Standard delivery is free for the whole of the UK this Month

Do you deliver in my area?

Yes we deliver throughout the UK and all of the European Union

Is there a minimum order amount?

No there is no minimum order value

How easy is it to shop online?

It's really easy to order online with www.jarvisonline.eu Your first purchase will take a little bit longer. However once you have entered and saved your details any subsequent orders will be extremely quick. How To Shop section.

Is there a minimum order amount?

No there is no minimum order amount

How can I take advantage of promotions and offers?

By registering your emaill address and opting for special offers

How do I search for an item?

You can search for products on our site through the Search Box situated at the top of the Home Page.

How do I start shopping?

There are several ways you can shop with us.

How do I check out?

Go to checkout, check your delivery address, check the delivery date and time, add an eVoucher code if applicable. Go to ‘next page’, enter your card details, click ‘place order now’, your new order number will show and will be emailed to your email account, log off.

How is my order confirmed?

Your order number will show when you have completed the checking out process. This will also be emailed to your email account. Remember to amend your details if you change your email address.
You can check that your order has been placed by going into ‘my orders’ click on ‘view.

Which Payment Methods do you accept?

You can pay for your shopping on www.jarvisonline.eu by Credit Card, Debit Card, MasterCard, Visa, Maestro, Delta, Solo, Visa Electron, PayPal, Google Checkout, Cheque, Wire Transfer, Postal Order.

Can I pay by cash when the driver delivers?

Our Couriers are unable to accept payment. You can pay for your shopping with most debit & credit cards.

When is the money taken from my bank account?

Your account will be debited when you make your order.

Is it secure to use my debit/credit cards to pay?

Because we use a secure encrypted connection when dealing with your payment details it means that it is safe to use your debit/credit cards over the Internet.

How do I check out?

Go to checkout, check your delivery address check the delivery date and time, got to ‘next page’, enter your card details, click ‘place order now’, your new order number will show and will be emailed to your email account, log off.

How do I make sure that I receive an email confirmation of my order?

To ensure you are receiving your confirmation of order or promotional offers from us please use the following instructions.

I've forgotten my Password

If you’ve forgotten your Password you can choose another one using the reminder you gave us when you registered. Simply go to the login page at www.jarvisonline.eu and click on 'Forgotten My Password'. If you can’t remember the reminder you gave us, call 01435 860 922 for help.

I've forgotten my login details

You can use either your Customer ID number or your email address with your Password to login to www.jarvisonline.eu If you still have problems logging in, call 01435 860 922 for help.

How do I change my delivery/email address?

Once logged into your account, click the tab which reads ‘My Details’ at the very top of the page, you can then change your details in the pop up window.

How do I remove myself from mailing lists?

If you no longer want to receive emails about offers or promotions you can either unsubscribe when you receive the next email or login and go into 'My Details and uncheck the boxes where it asks if you want to receive details of offers.

Can I have more than one email address for the same account?

Only one e-mail address can be registered to each account.

How much does it costs?

Our delivery charges are as follows;

Standard delivery is free for the whole of the UK this Month, UK Mainland delivery prices excluding VAT

Do you deliver to my area?

Yes we deliver throughout the UK and all of the European Union

Who can sign for a delivery?

Anyone who is18 years and over can sign for a delivery as long as they are at the correct address.

When do you deliver?

tandard Delivery times are 8am to 8pm Monday to Friday. (No deliveries Sunday) Saturday delivery and timed deliveries are available at extra cost.

Does jarvis online deliver outside the UK?

Yes we deliver throughout the European Union please email sales@jarvisonline.eu for delivery prices

What are eVouchers?

eVouchers are our way of saying 'thanks' to our customers, which can vary depending on the offer. For example, free delivery, money off your next order, savings on a specific product or even a free product.

eVouchers work the same way as paper vouchers do (like the kind you would find in a newspaper or a magazine) and some eVouchers will have specific conditions for use: i.e. minimum order value, delivery on a certain day/date/time, purchase of a particular product.

eVouchers are only valid for orders placed on www.jarvisonline.eu

What happens if I don't use an eVoucher by its expiry date?

Once an eVoucher expires it will automatically be removed from your account, so be sure to check the expiry date as soon as you receive it.

I’m trying to select an eVoucher at checkout but its not working?

All eVouchers have specific terms and conditions. If the conditions for an individual eVoucher have not been met on your current order, you will not be able to select it for use. Under these circumstances, you will be told why you  are not able to use the eVoucher, and you can choose whether to amend your order before you complete the checkout process.

Some eVouchers cannot be used in conjunction with others. If you have chosen to use such an eVoucher on your current order, all other eVouchers in your account will not be selectable.

How will I get an eVoucher

eVouchers will usually be sent out by email, so make sure you check your Jarvis Online Shopping emails regularly.

If you've chosen not to receive marketing messages from Jarvis Online then we're afraid we won't be able to send you any at all. So, to be sure that you receive all the eVouchers that you're entitled to, make sure you visit the 'My Details' page on the website and tick the boxes under 'Communication Preferences'.

How do I use an eVoucher?

There are 2 ways Jarvis Online can give you an eVoucher:

1. Special offer on an email or leaflet: Simply enter the code you've been given into the eVoucher code box at the checkout.

2. Directly into your www.jarvisonline.eu account: When you login to your account, the following icon will be displayed on the Store Welcome Page if you have received a new eVoucher. Visit the eVouchers page to see the eVoucher that you have received.

To use an eVoucher, simply select it as you complete the checkout process.

What happens if I use an eVoucher, but the product stated isn't available?

If the eVoucher is for a particular product it can only be used for that product. In the unlikely event the product is unavailable when you make your order please contact us at eVouchers@jarvisonline.eu

Can I use multiple eVouchers on the same order?

This depends on the terms and conditions of each eVoucher; it may be possible to redeem multiple eVouchers on one order but some eVouchers cannot be used in conjunction with others.

What happens if the total value of the eVouchers I redeem is greater than the value of my order?

The total eVouchers value will be adjusted to a maximum amount equal to your order value. Under these circumstances, the value of individual eVouchers may be reduced – this will be confirmed at the checkout page, and you can choose whether you wish to use all your eVouchers at their new values.

Can I use discount vouchers online?

You can use eVouchers that have been issued by www.jarvisonline.eu to claim free delivery and money off your orders.

How do I activate vouchers?

When you are checking out enter your eVoucher number in the eVoucher box when asked.

How do I make sure I am eligible for eVouchers?

In order to receive eVouchers make sure you opt in to our email communication.  We will then send you the best offers and promotions straight to your inbox.

I have received an eVoucher that I won't use. Can I give this to a friend/relative?

You are not able to give your  e-Vouchers to a friend as eVoucher codes are customer-specific and non-transferable.

eVouchers Terms and conditions

The Pages aren’t loading properly.

Position the mouse arrow where the aisles are supposed to sit. Click the right hand button on the mouse, click refresh.

Or – clear cache – follow the links below according to the browser you are using.

The page is frozen

Try and refresh the page as your browser window may have crashed.  You can do this by pressing CTRL + F5, If this doesn’t resolve the issue please close your browser and try again.

There is an Error on page

Clear cache. Then log off and log back on again, using a fresh connection.

Can I use the site on any computer?

Yes. Our site is compatible with most browsers including Apple Macs.

You just need to remember your login details and you can login from any PC.  Please note that you should ensure that you don’t allow that computer to remember your details – this option may be presented to you when you have submitted your user details.  Please also ensure you log out fully and close the browser.

What is the 7 day "No Quibble" Guarantee?

What is our Jarvis Online Home Shopping site’s privacy policy?

Our commitment to you is 100% - we aim to provide a service that delights you. We have set out below what you can expect from us:

Jarvis Online's Privacy Statement
This privacy statement sets out how Jarvis Online Limited (a company registered in England and Wales under company number 04308137) (the operator of this web site) complies with the European Union data protection requirements. This applies to your purchases on jarvisonline.eu. Any changes to these policies will be posted on this section and so you should review this site regularly as you will be bound by them.

Privacy

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.
Our commitment to you on this goes beyond complying with the Data Protection Act legislation. We measure the success of everything we do against our privacy principles - that your information will always be:
Accessible:
You can see your registration details, any saved payment card details, and any previous orders or your favourites lists easily after logging on to jarvisonline.eu
Controllable:
You can amend your registration details or your saved card details easily through your account on jarvisonline.eu.
Private:
We will not share your details with any third parties. We won't use your details to contact you with special offers unless you want us to. Again, you can go online at any time to tell us whether or not you want to be contacted.
When we do collect information about things which we think you may be interested in you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your information for direct marketing purposes, you may change your mind at any time by e-mailing us at: DataProtection@jarvisonline.eu or writng to us at
Michael Martins, Data Protection Officer, Jarvis Online Ltd.
Crown Technical Centre, Burwash Road, Heathfield, East Sussex TN40 2AP

Secure:
Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.
Necessary:
We only collect information that we can use to improve the shopping experience for you. You'll notice, for example, that to register with us is a very simple process and we ask for the minimum of information.

Other Web Sites Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the web site in question.

Do we use cookies? It's largely up to you. When you login to the site, you can tick a box that will allow your computer to remember your customer ID when you next return to the site. If you tick the box we'll send your computer a cookie - this is just a small piece of information containing your customer ID and name which is stored on your PC hard drive. Other than Postcodes (which help us to inform you whether we are delivering to your area) our cookies don't hold any personal or confidential information about you and any information collected by the cookies in any event will not be used outside of Jarvis Online.

When you come back to the site the cookie allows us to greet you personally and speed up your login. It also helps us monitor what parts of the site you visit so that we can keep improving it, making it quicker to get to the parts that our customers want to get to.

We also use a second cookie to help us keep a record of the order in which you visit our pages. We use this information to improve the site, so that you can get to the places you want to go in the fastest possible time.

You can refuse both cookies by turning cookies off on your browser. If you use Netscape Communicator: select 'Edit' from the main menu. Then choose 'Preferences' and 'Advanced' to see your options. If you use Microsoft Internet Explorer: select 'Tools' from the main menu. Then 'Internet Options', 'Security', 'Custom Level' and 'Cookies' to see your options. If you do refuse cookies, then we will not be able to do the things that we've described, but you'll still have no problems using the site and shopping with us safely and privately.

Our last comment on privacy is to assure you that we continually review our practices to make sure we back up our principles above with real actions - not just words.

What Information do we collect and what do we use it for?
You can have a look through our Online shop without giving us any personal information about yourself.

- Name, address and postcode - without this we won't know where to send your shopping and to whom. We also use postcodes to quickly get your full address to save you typing it out, and to identify whether or not we deliver to your area.

- E-mail address - we send a confirmation of your order via email. We can also keep you up to date of anything else that you may be interested in if you have given us permission to do so, or in situations were we need to contact you with regard to our service to you. Rest assured, we won't bombard you with boring emails - we haven't time to do this any more than you have time to read them!- - Telephone numbers for day and evening - if there are any problems with your order or we need to clarify anything with you, we need to be able to contact you quickly. Again, we won't pester you.

- debit/credit card number, expiry date, issue no and name of holder - we need this to collect payment for your order.

- User name and Password/memorable date - this is to keep your information secure and so that we can recall your information each time you visit us.

- Where you heard about us - we value your custom and like to reward those who recommend you shop with us.

By registering your details with Jarvis Online you agree that Jarvis Online may send you details of changes and improvements to the service, great value products which are offered by Jarvis Online, competitions and more, by email or otherwise. If you would rather not receive this information, you may opt out by simply logging in to your account and changing your preferences.
We will not sell your details to a third party to allow them to contact you.

In order to help us design our site and improve your shopping experience we may collect information about the way you use and access our site, for example, what pages you visit and the order in which you visit them.
We'd also like to personalise your shopping experience by using your past purchases and browsing habits to present special offers and new products and services that we think you may be interested in. For example, we'll hold a "My Favourites" list for you containing your recent purchases, so that you can select you regular purchases even more quickly. As technology gets ever better this will really help us to improve our service to you.

Security

We take your security very seriously and have gone to great lengths to ensure that your shopping experience with us is secure:

- Your personal information can only be viewed Online (or via our customer help line) if you successfully login to our systems. Our login procedure minimises the risk of someone doing this. Help us to keep things secure - remember to keep your login details safe.

Your credit card details need not be stored in your personal information - its your choice. You can, if you wish, enter your card number each time you shop. If you do save your card, you will see that it is never displayed - we only ever show the

- Last 4 digits.

- Whenever you checkout, your payment information is protected by something called 128-bit encryption. This is currently the strongest sort of protection that is in common commercial use. It makes it very, very hard for anyone to 'decode' information as it travels over the internet. Once your payment information is received by our own systems, your credit card is processed through the same systems that handle our superstore sales - so they're tried and tested over many years of secure operation.

What are Jarvis Online Terms and Conditions?

Jarvis Online aims to give you a superb home shopping service. We have set out below the guidelines to let you know what you can expect from us and see the terms on which you place your order. "You" and "Your" means the person ordering Goods from Jarvis Online, who must be over 18 years of age.

"Jarvis Online or "We" or "Us" or "Our" means Jarvis Online Limited whose registered office is at 125 Belle Hill, Bexhill on Sea, East Sussex TN40 2AP . “Let Us Know” means visit Our Site and amend or cancel Your order, call Our Offices using line shown on the Site with Your customer number. You may also write to us at or fax us on, but this is the slowest and most expensive way for us to deal with Your changes so please try and help us keep costs down and prices low by visiting Our Site or using our order helpline."Site" means Our website at www.jarvisonline.eu

1. Becoming a Customer

1.1 To register as a customer You must be over 18 years of age, live in Our delivery area and have a credit or debit card acceptable to Us in Your name.

1.2 When You register You will be given a unique customer number and You will choose a Password which You must use whenever You shop with Us. Please keep these in a safe place.

1.3 We reserve the right to decline a new customer registration or cancel registration at any time.

2. Our Contract and the Products

2.1 Our site invites You to buy products from Us. Once you have placed an order on the Site we will send you an order acknowledgement by email setting out what you have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed delivering the products to You. At this time You become the owner of the products.. This means that You will have no legal liability in connection with Your order until delivery is completed.

2.2 These terms regulate the supply of goods to You by Jarvis Online. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

3. Seven day "No Quibble " Return Guarantee

3.1 If the quality of any of Our products is not to Our usual high standards We will happily refund the money. Please Let Us Know as soon as possible after You receive Your order. But remember we need to receive this within 7 working days after the day you received Your order. You must store the goods in the manner appropriate to the type of goods as We will require them to be returned and they must be returned to Us in the same condition as they Were delivered to You.

3.2 Other than for products which are faulty when we deliver them to You, We may require You to return products at Your cost and in the same condition as they were delivered to You.

4. Stock Shortages on Popular Products

4.1 We do our best to ensure that we have amazing availability but We do occasionally run out of some products. When You place Your order We will ask if You Would like Us to substitute an alternative similar product if Your chosen products are not in stock at the time We dispatch Your order.

5. Delivering Your Goods

5.1 We always aim to deliver Your products according to the delivery option We have agreed with You, but We cannot accept liability if We deliver the products outside of this slot or don’t deliver all or any of the products in Your order.

5.2 Ownership of, and risk in, the products will pass to You once we have finished delivering Your order to You.

5.3 We can only deliver to Your registered address.

5.4 If there is no one at the delivery address who is 18 years of age or over, notification of attempted delivery should be left advising you of how to re-arrange delivery or arrange collection at a convneient time. You may be charged another delivery charge for this if there are more than two failed attempts to deliver.

6. What We are Not Liable For

6.1 Whilst We take every care to deliver Your order We cannot be liable for any indirect or consequential loss or damage or loss of profits arising out of Our supply or failure to supply the products to You.7.2 Clause

6.1 does not in any way limit Our liability for death or personal injury resulting from Our breach of contract, tort or negligence nor limit any legal rights You have as a consumer.

7. Use of Cards

7.1 If You find Your card has been used without your authority please tell us within 24 hours of finding out. You must also tell Your card issuer within the time limits You agree in Your card scheme rules.

8. Governing Law

8.1 This contract is subject to English law and the exclusive jurisdiction of the English courts.

9. Changes to these Terms

9.1 If We make any changes to these terms We will let you know as soon a possible by posting the changes on Our Site – and we will update the date shown below.

If you haven't found the information you are looking for here please contact us